The terms for using this site.

These Terms and Conditions govern your use of the ONE Personal Wellness website (onepersonalwellness.com) and all associated services including booking, purchase and use of our wellness experiences, products, memberships and bundles.

By accessing our website, creating an account, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

In these Terms, "we", "our" and "us" refer to Acca Preventive Health Ltd (Northern Ireland Company No. NI695352, incorporated 13 March 2023), trading as ONE Personal Wellness, located at Ground Floor, 32-36 May Street, Belfast, BT1 4NZ. "You" and "your" refer to any individual who accesses our website or uses our services.

You must be at least 18 to create an account, book, and receive our services. An account is required to make bookings; guest checkout is not available. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate, current and complete information during registration. We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

ONE Personal Wellness provides wellness experiences including, but not limited to: Hyperbaric Oxygen sessions, Whole-Body Cryotherapy, Full-Spectrum Infrared Sauna, Red Light Therapy (photobiomodulation), Air Compression Recovery, Lymphastim Pressotherapy, EMSculpt NEO and Emsella, and Hair Restoration Programmes.

ONE Personal Wellness is a wellness hub, not a medical or healthcare provider, and is not regulated by RQIA, CQC or any healthcare regulator. Our services are wellness experiences and do not constitute medical therapy, diagnosis, or a substitute for professional medical advice. See our Disclaimer for full details.

All bookings must be made through your registered account on our website, in the Member Hub, or by arrangement with wellness hub staff. A booking is confirmed once you receive a confirmation email containing your booking reference. Please arrive at least 5 minutes before your appointment. Late arrivals may result in a shortened session or rescheduling. We reserve the right to reschedule or cancel bookings due to unforeseen circumstances (staff illness, equipment issues), in which case you will be offered an alternative time or appropriate credit. Certain experiences may require a wellness intake and/or consent form to be completed prior to your first session. We reserve the right to decline service if we reasonably believe a session is not suitable based on your wellness intake or current health status.

Cancellations and reschedules are always free. We do not charge a cancellation, late-cancellation or no-show fee for sessions, and no payment or card details are taken at the time of booking individual sessions covered by your membership allowance.

Where applicable, any session paid for from a bundle is restored to your bundle, account credits used are returned to your balance, and any cash already paid towards the appointment is held as account credit or refunded to your original payment method on request.

As a courtesy, please give us as much notice as you can on 028 9013 4407 or via your account so we can offer the slot to another member.

All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to amend prices at any time; price changes do not affect confirmed bookings.

Stripe is our sole payment processor. Online payments and in the hub payments via the BBPOS WisePOS E Terminal are both processed by Stripe; we do not store your full card details.

Sessions included in your membership tier are applied automatically. Sessions in excess of your allowance (basket overages) are charged at the per-session rate via Stripe at checkout. Bundle credits and account credits can be applied at checkout. Invoices are generated automatically and available through your account.

Membership tiers (ACCESS, SIGNATURE, ADVANCE, CONCIERGE) provide access to included core sessions ("tokens") and tiered discounts as described in the relevant tier.

Monthly tokens are allocated per calendar month and do not roll over. Memberships are personal and non transferable.

Membership fees are collected monthly via Stripe on a recurring basis from the card or payment method on file. Memberships can be cancelled at any time via the Stripe Billing Portal in your account, or by writing to hello@onepersonalwellness.com. Cancellation takes effect at the end of the current billing period. Membership fees are non refundable for the current billing period.

We reserve the right to modify membership benefits with 30 days' notice to existing members.

Bundles and the credits within them do not expire. Credits remain on your account until redeemed. Bundle sessions can be redeemed during the booking process as a payment method. If a bundle booking is cancelled within the cancellation policy, the session is restored to your bundle. Bundles are non refundable once any credit has been used and are non transferable between accounts. Each bundle purchase generates a unique redemption code for your records.

Credits purchased or awarded (including cancellation credits) are stored in your account and can be applied to future bookings. Credits are non transferable and have no cash value. Account credits do not expire.

Most experiences require completion of a wellness intake and a consent form before your first session, completed as part of the booking process. The wellness intake is a screening tool used to assess whether an experience is suitable and safe for you. It is not a medical record, is not reviewed by a medical professional, and is not used to diagnose, treat or provide medical advice. You are responsible for providing accurate and complete information; failure may result in a session being declined. We reserve the right to refuse a session if we have reasonable grounds to believe it may pose a risk to your wellbeing. Wellness intake data is handled in accordance with our Privacy Notice.

You must inform staff of any changes to your health status before each session. You agree to follow all safety instructions provided by our wellness staff. The use of our facilities is at your own risk; we maintain appropriate professional indemnity insurance and adhere to all applicable health and safety regulations. Members under the influence of alcohol or drugs will be refused service.

Products displayed in our online shop are subject to availability. Product descriptions and images are provided for informational purposes and may differ slightly from the actual product. All online purchases are processed through Stripe and are subject to acceptance. Delivery times and costs (if applicable) will be confirmed at checkout.

Physical products may be returned within 14 days of receipt if unused and in original packaging, in accordance with the Consumer Contracts Regulations 2013. Digital products and services are generally non refundable once delivered or redeemed. Refund requests should be directed to hello@onepersonalwellness.com.

To the fullest extent permitted by law: our services are provided on an "as is" basis and we make no guarantees regarding specific outcomes or results. We shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our services or website. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

All content on our website, including text, images, logos, graphics, videos, software and design, is the property of Acca Preventive Health Ltd or its licensors and is protected by copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify or create derivative works from any content without our prior written consent.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not attempt to gain unauthorised access to our systems, introduce malicious software, or interfere with the website's operation. You must not use automated tools (scrapers, bots) to extract data from our website without written permission. We are not responsible for the content, accuracy or availability of external websites linked from our site.

We take your privacy seriously. By using our services you consent to the collection, processing and storage of your personal data as described in our Privacy Notice. We process all data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We shall not be held liable for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, epidemics, government actions or restrictions, power failures, telecommunications failures, industrial action, or acts of terrorism.

These Terms are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland. We encourage you to contact us first to resolve any concerns informally before pursuing legal action.

If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. For material changes we will notify registered users by email. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

Acca Preventive Health Ltd, trading as ONE Personal Wellness. Ground Floor, 32-36 May Street, Belfast, BT1 4NZ. Company No. NI695352 (Northern Ireland), incorporated 13 March 2023. General email: hello@onepersonalwellness.com. Phone: 028 9013 4407. Data Protection Lead: Zac Barnett, hello@onepersonalwellness.com.